Terms & Conditions

TERMS & CONDITIONS

EXCHANGE/RETURN POLICY

All sales are final. There is no refund option on your swimwear  and clothing purchase, and you cannot exchange the purchased item for another one. But you can request size alterations or exchange your swimwear  and clothing through our store located in Israel.

You must request an alteration of a purchased item via email within 14 days from delivery day.

Alterations of a purchased item are free of charge, but the customer is responsible for all shipping costs.

To exchange your purchase or request an alteration, please email to info@the-taylor-rose.com within 14 days of receiving your order. Once you receive an email confirmation that we received your request, please ship the item(s) you are returning to the address below within 7 days. Include your invoice along with a note requesting either an exchange or alteration.

IMPORTANT NOTE: You have to transfer us $35 which we will use to ship the replacement/altered item(s) to you via Israel post office  Priority Mail. ALL shipping costs are the responsibility of the customer.

*All return items must have tags and liners in place.

*Due to health regulations, suits that are soiled, worn, damaged, or laundered will not be accepted.

*Customer is responsible for all shipping charges incurred on the returned item(s) and the replacement order.

*Shipping and handling charges are nonrefundable.

*We will process your return within 1-5 business days once received.

IMPORTANT NOTE: Any price difference between the returned item(s) and the exchange must be paid by the customer, and the customer pays all shipping costs including sending the item(s) to us AND the return shipping from Israel to the customer address. All shipping costs are the responsibility of the customer.

RETURN ADDRESS: 

Ship your package prepaid (US$35) and insured (for your protection in case of loss) to:

Taylor Rose
HaYekev 6, Rishon Lezion,  Israel 
Tel:972-528888025

DAMAGES

Taylor Rose has a NO WARRANTY policy. Once tags are removed from the merchandise, we are not responsible for any damage that may occur. Taylor Rose swimwear is delicate and will display normal “wear and tear” over time.

In the unlikely event the merchandise has faulty manufacturing within a 30 day period, you may return it within that period of 30 days to be repaired. We will not fix colour fading, burring/pulling, lack of elasticity, fabric deterioration or colour running. If you follow the care instructions you will not have these problems.

CARE INSTRUCTIONS

Taylor Rose swimwear and clothing is made of the finest fabrics and is extremely delicate in nature. While most of our swimwear can be worn in pool or ocean water, it is not intended for strenuous water activity or long periods of time in heavily chlorinated water. All swimwear should be hand washed in cold water with very mild soap.

Lay flat or hang to dry. Care instructions are printed on the tag of each swimsuit.

PAYMENT & CURRENCY

For visitors of the Hebrew version of the website all prices are displayed in NIS. For English website visitors all prices are displayed in US Dollars. Please note that prices in both currencies already include Israeli VAT for customers from Israel.

SHIPPING POLICY

We ship worldwide. Orders shipped from Taylor Rose warehouse in Rishon Le Zion will be processed within 30 business days from date of purchase, and are shipped as follows:

EU Countries + Non EU Countries: Orders are sent with duty and taxes unpaid. We strongly recommend you check the customs laws of your country.
USA: As far as we know, orders up to US$200 are duty free when imported to the USA, however we strongly recommend you check the customs laws of the USA.

We provide FREE shipping on orders over $300

Returned/Altered Merchandise Shipping Methods and Rates:

Israel to EUROPE: Shipping by Israel post officeUS$35
Israel to USA: Shipping by Israel post office – US$35
Israel to AUSTRALIA: Shipping by Israel post office- US$35

*It is the responsibility of the customer to accept/collect their order upon delivery. US$40 will be deducted from the total refundable amount on shipments that were not accepted or collected.

*Order delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization.

*Estimated delivery times are as provided to Taylor Rose by the freight company. Taylor Rose cannot be held liable for any delay in delivery.

Should you have any questions, please contact us at: info@the-taylor-rose.com